Multi-Facet Marbles Refund Policy
Effective Date: January 30, 2025

 

Introduction:
At Multi-Facet Marbles, we strive to provide you with a positive and satisfying shopping experience. We want you to be completely happy with your purchase. This Refund Policy outlines the terms and conditions related to returns, exchanges, and refunds for products or services purchased from Multi-Facet Marbles. 
 
Eligibility for Returns and Refunds:

 

 

  • Return Window:
    We accept returns for eligible items within 14 days of the original purchase date. 
     
  • Eligible Items:
    All Purchased marbles. 
     
  • Ineligible Items:
    All online courses or event admissions tickets. 
     
  • Condition of Returned Items:
    Items must be returned in their original condition, with all original packaging and accessories included. 
     
Refund Process:

 

 

  • Initiating a Return:
    To initiate a return, please contact us at Multi-Facet Marbles within the return window. 
     
  • Return Shipping:
    The customer is responsible for return shipping costs.
     
  • Refund Method:
    Refunds will be processed using the original payment method. 
     
  • Refund Time:
    Refunds will be processed within 3-4 business days of receiving the returned item. 
     
Exceptions and Considerations:

 

 

  • Damaged or Defective Items:
    If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund. 
     
  • Cancellation of Services:
    Please contact Multi-Facet Marbles if wanting to cancel subscriptions or courses
     
  • Gift Receipts:
    If items are purchased with gift cards there are no returns only exchanges allowed. 
     
  • Restocking Fees:
    There are no restocking fee applicable
     
Additional Information:

 

 

  • Proof of Purchase:
    You are required to provide proof of purchase  for returns so please send order form with your purchased items. Without order form the items will not be accepted for return. 
     
  • Return Address:
    Please ship returned items to the address provided by our customer service team. 
     
  • Sale Items:
    Sale items may be returned for store credit only 
     
  • Local Laws:
    This Refund Policy is subject to applicable local laws and regulations. 
     
Contact Us:
If you have any questions or concerns regarding this Refund Policy, please contact us at 720-759-4615 or via email at jlg@multifacetmarbles.com
 By accessing and using Multi-Facet Marbles, you acknowledge and agree to the terms and conditions outlined in this Refund Policy.